Product Designer with experience building complex, data-heavy platforms at national scale. Skilled in simplifying regulated workflows through research-driven UX, scalable design systems, and cross-functional collaboration. Owns ambiguous problems end-to-end to deliver foundations that improve usability, efficiency, and trust.
Experience
Washington, DC (Remote)
USA Staffing — Office of Personnel Management (OPM)
- Led end-to-end product design for core B2B workflows — advanced search, dashboards, and task management — supporting complex, data-heavy use cases for HR specialists.
- Owned creation and evolution of a USWDS-aligned design system in Figma, establishing reusable patterns that improved consistency, accessibility, and scalability.
- Planned and conducted user research and usability testing to validate workflows and reduce friction in high-volume administrative tasks, informing iterative design decisions with measurable improvements in task success.
- Synthesized insights from 40+ interviews with users, SMEs, and stakeholders into personas, journey maps, and task flows that shaped feature scope, priorities, and design tradeoffs in a complex enterprise environment.
- Partnered with product and engineering leads during PI planning and delivery to align design decisions with technical constraints and phased implementation.
HCDMM — Human Capital Data Management and Modernization
- Drove early-stage research, process mapping, and concept design to support modernization of legacy HR systems with complex security, compliance, and data-integrity requirements.
- Defined foundational information architecture, navigation, and layout frameworks, improving content clarity while enabling long-term scalability.
- Redesigned inter-agency transfer workflows, simplifying complex processes and reducing administrative burden during high-risk employee transitions.
- Balanced usability with strict security and compliance constraints, ensuring designs were reliable, maintainable, and trusted by users.
- Designed user flows, wireframes, and interactive prototypes for election management tools used by administrators to manage voter registration and election operations.
- Participated in iterative design reviews to refine layouts, visual hierarchy, and information presentation.
- Collaborated with developers and product owners to ensure WCAG 2.0-compliant, accessible interactions across interfaces.
Skills
Design & Strategy
End-to-End Product Design
UX/Interaction Design
Product Strategy
Information Architecture
Design Systems
Accessibility (WCAG & Section 508)
Prototyping & Wireframing
User Research
Usability Testing
Task Analysis
HTML/CSS
Tools
Figma
FigJam
Axure
Adobe Creative Suite
UserInterviews
UserTesting
SurveyMonkey
Azure DevOps
Jira