Remote Onboarding Redesign
Designing a centralized, user-friendly onboarding hub to reduce confusion and support new hires during their first weeks on the job.
Remote onboarding often leaves new hires overwhelmed and isolated, with key information scattered across emails, documents, and tools. From my own experience and conversations with other recent hires, I saw the need for a centralized onboarding hub that could reduce confusion, support technical setup, and foster connection from day one.
This is an individual project that designed such a hub to bring clarity, streamline technical setup, and build connection from the start.
November 2024 - December 2024
UX/UI Design
UX Research
Problem
First impressions matter. In the professional world, onboarding is often the first real impression of a new career. From my own onboarding experience and casual conversations with other new hires, it was clear that our company's remote onboarding — especially in a government project context — often creates more friction than support. Strict security procedures, multiple devices, and complex IT requirements make the process even more challenging.
Information overload: Long orientations and scattered resources leave new hires drained and unsure where to start.
Technical hurdles: Extra security steps, multiple laptops, and frequent IT issues delay productivity.
Isolation: Virtual calls feel impersonal, and limited interaction makes it hard to build connections.
Inconsistency: Access to tools and training varies, leaving some new hires idle and uncertain.
The result is an onboarding experience that often leaves people feeling disconnected, fatigued, and uncertain, rather than supported and excited about their new role.
Project goal
A centralized onboarding hub that brings together resources, schedules, and technical setup in one place.
The goal is to improve the remote onboarding experience by reducing confusion, easing technical setup, and creating space for connection. Centralizing resources into one hub would make the process more consistent and less overwhelming for new hires.
Design
Opportunity areas
Centralized information: One source of truth for resources and onboarding tasks.
Simplify tech setup: Clear guides and direct IT support for government security needs.
Guide process: Interactive checklists to reduce overwhelm and track tasks.
Foster connection: Team directory and org chart to support relationship-building.
Final: Onboarding hub
Dashboard
Centralizes key information by surfacing status, events, and contacts.
Resources Hub
Simplifies access to policies and tools through one searchable repository.
IT Helpdesk
Supports technical setup with clear guides and direct support links.
Team Overview
Fosters connection by showing team structure and key people.
Outcomes & Reflection
This individual project demonstrates how a centralized onboarding hub could:
Reduce information overload by consolidating resources.
Streamline technical setup with clear guides and support links.
Foster stronger connections through team visibility.
Working on this project outside of work gave me the freedom to address challenges I’ve personally experienced as a new hire, allowing me to prioritize user needs without external constraints. At the same time, it helped me reflect on the balance between user goals and organizational needs — both of which are crucial in real-world design. I also enjoyed creating a new style guide inspired by already existing primary color palette and applying it across the hub; it was rewarding to see how adapting an existing system could evolve into a cohesive, refreshed design language.
